Product Care

Over time, your purchase can become a treasured family heirloom if it is cared for properly. To extend the life and maintain the pristine appearance of your product, professional cleanings are highly recommended as often as once a year. We encourage you to bring your Riginov product back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of gemstones, jewelry and timepieces care and cleaning. These services are part of our Riginov lifetime warranty and are complementary to all our customers. We also provide all our customers with the Riginov Jewelry & Gem Cleaner Kit for regular use at home to obtain a daily sparkle. At the time of purchase, all Riginov products are wrapped in a protective box. Between wearings, we recommend that you place it back in its original case or another suitable box or pouch.

Jewelry with gold and platinum surface can easily become dull. Avoid exposing it to extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals which will quickly cause gold to discolor. Most gold and platinum jewelry can be maintained with a non-abrasive cleaner (provided by Riginov). Protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Examine your jewelry regularly to make sure it is secured. Longtime worn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.

Gemstones can scratch other gemstones and wear away at precious metals. Even a diamond can chip if hit with enough force or at just the right angle. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush. However, some other gemstones require another special care.

Timepieces are covered under the terms and conditions of the warranty certificate provided by their manufacture, please read it through. Be careful and do not risk letting any watchmaker open your watch, otherwise, your warranty will be lost.

For additional information please contact our Customer Service at